Refund and Cancellation Policy

Due to your purchase being a Program, Service or Product in a wellness capacity, we do not offer refunds or cancellations. All contracts and purchases are binding.

APPLICATION OF TERMS AND CONDITIONS

These Terms and Conditions (“Terms”) apply to all Programs, Products or Services (“Program”) created and operated by Juliette Laurent (www.juliettelaurent.com). By registering to be a participant in our Program, you agree to the following Terms and that these prevail over any inconsistent terms or conditions contained, or referred to, elsewhere or as implied by law, trade custom, practice or course of dealing.

The agreement between us and you, the person or entity registering to be a participant in the Program (“you”) and which is subject to these Terms (“Contract”), shall come into effect upon us emailing you to confirm our acceptance of your registration form for the Program and shall continue until terminated in accordance with these Terms.

If you are purchasing a Program, the order process will be as follows:

i. Add the Program to the cart and proceed to the checkout and make payment as directed;

ii. We will send you an email acknowledging your order and confirming whether we have accepted your order.

iii. If at any stage you have made an error in your order, you may email us at hello@juliettelaurent.com to correct such errors.

If you are purchasing online, you should print a copy of these Terms for your records as we will not be filing a copy and we may change these Terms from time to time.

These Terms should be read in conjunction with our Terms of Use, Privacy Policy and Disclaimer.

PROGRAM

The Program will be provided over the course specified on the sales page and shall be delivered by any combination of telephone/Zoom calls, one on one in-person Intensives (“VIP Rouge Intensives”), or as a downloadable product as detailed on the Website. We will provide you with as much notice of any change as is possible, but we shall not be liable to you in any way for any change to such dates or times. Please check the Website regularly for updates on changes to dates and times.

VIP ROUGE INTENSIVES

You shall be responsible for all travel, accommodation and other subsistence costs and all other expenses incurred by you in connection with your participation in the VIP Rouge Intensive.

If you arrive late for your VIP Rouge Intensive, we will try to extend the end time but if this is not possible, the session will end at the scheduled time and we will not be obliged to refund you any amounts paid in relation to such session.

The VIP Rouge Intensive may be held in a third party venue such as a hotel meeting room, and you agree to comply at all times with such venue’s policies and rules in relation to such venue (particularly fire safety and health and safety rules). We will require you to leave if you do not comply with such policies and rules (and shall not be obliged to refund you any amounts paid in relation to such session).

You are responsible for your own belongings and neither we, nor the venue, will be liable for any loss, damage, theft or destruction of any of your belongings.

You agree to indemnify us against any claim from any third party (and associated costs and expenses, including professional fees) arising out of your actions or inactions while at a venue as part of the Intensive.

Due to the nature of our VIP Rouge Intensives, payments are non-refundable. However, we are happy to apply this payment to a future Intensive if rescheduled within a 12-month window. If you need to reschedule, you should provide us with as much notice as possible (by emailing hello@juliettelaurent.com) and we will endeavor to reschedule a mutually convenient date and time.

TELEPHONE/ZOOM CALLS

Live group calls shall start and end at the scheduled times regardless of the time that you join the call. If you are late for an individual telephone call, this may be extended at our discretion but if we need to end at the scheduled time, we shall not be obliged to refund you any amounts in relation to such session.

PROGRAM CONTENT

The Program content is held on third party secure servers and we have taken all reasonable steps to ensure that it will be available at all times during the course of the Program, but in the event that such content (or any content added by you or other participants in the Program) is not available in whole or in part at any time, or becomes corrupted, is deleted or is failed to be stored, we shall have no liability in any circumstances.

You agree to keep user details and your password for the site confidential at all times and to not disclose them to any third party. You must notify us immediately if you become aware of any unauthorized use of your account and you shall indemnify us against all claims, damages, losses, costs or expenses (including professional fees) and any other liability which arises from any unauthorized use of your account.

PRODUCTS

Where we are providing products (“Products”) as part of the Program or otherwise, the following terms and conditions shall apply.

Any photographs of the Products on our Website are for illustration purposes only.

The delivery charges for the Products are as set out on our Website.

Your order will be fulfilled by the estimated delivery date set out in our confirmation email or as described on our Website, unless there is an event outside of our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will endeavor to contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the Products to the address you gave us when you placed the order and the Products will be your responsibility from the completion of delivery.

If no one is available at your address to take delivery, we will leave you a note that the Products have been returned to our premises, in which case, please contact us to rearrange delivery. Return delivery will be at your expense.

You own the Products once we have received payment in full, including all applicable delivery charges.

PAYMENTS

The total price payable for the Program is as set out on the Website.

You may choose to pay by installments or in one lump sum, and the total price payable shall depend upon which option you have chosen.

If you choose to pay in installments, a deposit of the amount set out on the Website is payable upon registration for the Program. You will then be invoiced for further installments for the amount set out on the Website every 30 days until the total price payable has been paid. Such invoices must be paid within 7 days of the date of the invoice.

Without prejudice to any other right or remedy that we may have, if any sum payable under these terms is not paid within 7 days of the date due we reserve the right to (i) charge interest from the date due for payment to the actual date of payment at the rate of 3% above the base rate of American Express from time to time in force and/or (ii) suspend the availability of the Program until such time as payment is made or the Contract is terminated.

All payments are non-refundable.

OUR OBLIGATIONS

We warrant to you that the Program and Program materials purchased from us is of satisfactory quality and reasonably fit for the purpose for which the Program is supplied.

All warranties and representations are excluded to the fullest extent permitted by law. Due to the nature of coaching and the fact that your success is dependent on a number of factors over which we have no control, we do not guarantee any particular results.

We will endeavor to ensure that all information that we provide is accurate and up-to-date but we shall not be liable for any claims arising from such information being inaccurate or not up-to-date or otherwise.

We acknowledge that in the course of the Program, we will have access to your confidential information and we agree not to (except in the proper course of our duties) use or disclose to any third party such confidential information. This restriction does not apply to: (a) any use or disclosure authorized by you or required by law; (b) any use or disclosure which we in our absolute discretion consider necessary or advisable in order to prevent illegal acts or harm to you or to others; or (c) any information which is already in, or comes into, the public domain otherwise than through our unauthorized disclosure.

You acknowledge and agree that your personal data will be processed by and on behalf of us as part of us providing the Program to you.

INTELLECTUAL PROPERTY

We are the owner or the licensee of all Intellectual Property Rights, all other rights in the Program, and all content within the Program. Nothing in these Terms or otherwise shall operate to transfer the ownership of the Intellectual Property Rights in the Program or the content of the Program to you or to any other person.

You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content or materials contained in the Program.

Use of our logo is strictly prohibited without our prior written consent.

You may not, without our prior written consent, make any audio or visual recordings of any part of our Program.

We may record the Program being delivered during your attendance. You authorize us to use your image and voice in any such recordings without payment, other condition or need for further consent.

You acknowledge that certain information contained in the Program and Program materials is already in the public domain.

You are not permitted to sell or promote products or services to other participants in the Program at or during any part of our Program without our prior written permission.

The provisions shall survive termination of the Contract.

TERMINATION

The Contract shall continue until the end of the Program when the Contract shall expire other than for the Terms that are specifically stated to remain in force.

Termination of this agreement shall not affect either of our accrued rights, remedies, obligations and liabilities of either of us as at the date of termination of this Contract, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

Any delay by us in exercising our right to terminate the Contract shall not constitute a waiver of our right to terminate or to seek any other remedy.

Paragraphs which expressly or by implication have effect after termination of the Contract shall continue in full force and effect after the date of termination of the Contract.

LIABILITY

Nothing in this paragraph shall limit our liability for death or personal injury caused by our negligence or for our fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.

We shall not be liable for any loss of profits, loss of business, depletion of goodwill and/or similar losses, loss of anticipated savings, loss of goods, loss of contract, loss of corruption of data or information or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses suffered or incurred by the you as a result of you entering into the Contract and/or us providing the Program.

Our total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Contract shall in all circumstances be limited to the price paid by you for the Program.

If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.

We shall not be not liable for additional costs incurred by you as a result of changes in (i) the Program, (ii) any other content, (iii) the location of venues, or (iv) the time and date of sessions.

GENERAL

By registering for our Program, you warrant that: (i) You are legally capable of entering into binding contracts, (ii) You are at least 18 years old, (iii) All information you provide us with is materially true and accurate at all times and not misleading in any way, and (iv) You accept that communication with us will be mainly electronic.

We will contact you by e-mail or provide you with information by posting notices on our site. You agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.  This condition does not affect your statutory rights.

We may vary these Terms (other than the price payable by you for the Program) as we see fit from time to time and if we do, we shall notify you by email of the change of terms. Your continuation with the Program will be deemed to be your acceptance of any new Terms.

The Contract is personal to you and you may not assign, transfer, charge, subcontract, sub-license or deal in any other manner with all or any of your rights under the Contract.

We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

If we fail to insist upon strict performance of any of your obligations under the Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Terms shall be effective unless it is expressly stated to be a waiver and is in writing.

If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under the Contract are not subject to the consent of any person that is not a party to the Contract.

If you have any questions about our Refund and Cancellation Policy, please email hello@juliettelaurent.com.

LAST UPDATED: JULY 2018